Chicago Improv

Violeta Rodriguez4 weeks ago

We purchased VIP tickets for the Russell Peters show at Improv Chicago and unfortunately the experience did not feel VIP at all. We waited in the designated VIP line for about an hour and a half. While we were standing there, they began letting other people in. When I stepped out of line to ask what was going on, I was told those were “prepaid” guests, which was confusing because our tickets were also prepaid VIP tickets. Once we were finally let inside and seated, things did not improve. After we had already started eating and the show had begun, additional guests were seated at our table. It was disruptive and awkward, and not what you expect when paying for a VIP experience. The staff interaction made the night even more frustrating. While we were waiting outside, the security guard was consistently rude and kept telling us to come back at different times, despite us following the instructions given. After the show, while we were waiting briefly for our ride, the same security staff rushed us out and were again unnecessarily abrupt. We were excited to see Russell Peters and he was great, but the venue experience fell far short of what VIP tickets should include. Better organization, clearer communication, and more professional customer service would go a long way.

My Life- DIY3 months ago

Ehhh... The venue is great if you want to rent it for a party or a show. As far as the improv, no. Wasn't worth the price of the ticket, super expensive drinks and you must buy 2 items per person per table. A double titos with lemonade was $35. If you want to sit together half of your party has to be there or you can't. Can't move your chairs at all. Super super strict on everything, to a fault I'd say. Staff constantly watching you too make sure no one is taking pictures/ vid during the show etc, but very annoying while trying to watch the show if your on an aisle seat and always many of them waking around. The servers are not friendly, our party had 3 in total and it was a trend even though we didn't sit together and were throughout the space. There are way better ones then this that cost way less but I thought I'd give it a try, but lesson learned. Unless you are renting it out, but idk what their price on that would be and if its anything like the menu it will be super expensive