Big Laugh Comedy Club Fort Worth

Damon6 months ago

We attended Sarper’s show at 7:30 PM on Saturday, August 16th, in the Panther Room. We arrived at around 6:50 PM and were seated at a shared table with another couple. The room itself holds around 300 people, set up with small round tables crammed closely together, which made it impossible to move around or even get up to use the restroom once seated. From the start, the service was terrible. Our waiter, Andrew, took our drink order at about 7:20 PM. We ordered two Cokes and two Topo Chicos, and even handed over our debit card with the order. The show was scheduled to start at 7:30 but didn’t begin until 7:45. During the next 46 minutes, we had to ask Andrew three separate times about our drinks. Twice he came back asking us to repeat our order, and on the third time, he told my wife they were out of Topo Chico—something he should have known immediately. She substituted for Coke, and we finally received our drinks at 8:06 PM, nearly an hour after ordering. When the drinks did arrive, they were in clear plastic cups and already watered down, clearly sitting out for some time. Andrew never checked on us again the rest of the night. Thankfully, we didn’t take the chance of ordering food given the service. The comedy itself was good—Sarper was fantastic, and the other two comics did a nice job. But the overall experience was ruined by the setup and lack of service. The Panther Room is overcrowded, the waitstaff can’t keep up, and customer service is nowhere near what the club promises on their own website. They talk about giving customers “the best night out” with “outstanding service,” but our reality was the exact opposite. To make matters worse, a 20% gratuity is automatically added to every check. Under normal circumstances, tipping is earned through good service. Our server did nothing to deserve it, and had it not been mandatory, I would not have left a tip at all. The only reason I didn’t complain on the spot is because I was grateful to meet and see Sarper and Shekina from 90 Day Fiancé. But as far as Big Laugh Comedy Club goes, this was one of the worst customer service experiences I’ve had, and I will think twice before ever returning.

Ashley Majorsa month ago

We went to see Kevin Eudy at the Big Laugh Comedy Club on 1/16/26. My email from them said doors open at 630 so we were there but couldn't be seated till 7. We first walked in and there was someone there (about 20 ft from the door) to eventually check us in, only to go further back at 7 where we were seated one party at a time. Immediately after sitting down (it was about 710), we were told we had to order 2 drinks and could order food if we wanted - ok great, thanks! The server highly suggested the burger. My husband and I knew we wanted something other than a burger and fries which was the only food on the menu besides a cookie. We ended up ordering some fries and cheese fries just to put something in our stomach till we went elsewhere after the show. We placed our order by 720, but by 820, nothing was provided and we told the server and she apologized and said ok she would look into it. The show ended another hour later so its now 930 and still no food. I found the server afterwards and asked for a refund. I wouldn't have asked for a refund but the fries were 5, and cheese fries (beast mode) were 8 so 13 plus taxes. I would have gave a 1 star rating but they did make it right by giving a refund without attitude or issues. My hubby and I agreed we will not be returning to the venue and will continue going to other places like Hyenas down the street or Improv in Arlington.